What is considered personal information and why would it be collected? Sea Heritage SARL collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request.
Sea Heritage SARL collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, trip destination information, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.
We may also collect personal information, including contact information, to subscribe to our newsletter, or to request a brochure, which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).
Where the collection of certain details of your personal information is not required in order to deliver requested services or products, you may forgo providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address.
How is my personal information used or disclosed? Sea Heritage SARL uses this personal information to provide the services and/or products you have requested, or to provide you with information about those services or Sea Heritage SARL. This includes using personal information to: register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/or our services, and to receive and implement feedback on those services. Furthermore, the personal information allows us to:
Understand your needs as a customer and determine eligibility for our products and services.
Inform you about our products and services, or those of our partners that we believe may be of interest to you. Provide ongoing service and support, including resolution of any issues with the services or products you request from Sea Heritage SARL.To ensure the safety and security of our passengers and products. Carry out internal accounting and administration of our business.
Comply with laws, regulations, immigrations requirements, and the like. Sea Heritage SARL may also use your personal information to book products and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or products you have requested. Please be aware that the consent you provide to the collection and use of personal information by Sea Heritage SARL, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase a flight from us, you will be deemed to have consented to your personal information being provided to the airline to enable your flight to be booked.
What are the consequences of failing to provide Personal Information? If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won’t be able to participate in our trips, purchase the items from our store, or subscribe to our newsletter, to name a few. If you have paid a deposit and later refuse to provide necessary Personal Information to Sea Heritage SARL which Sea Heritage SARL (or our partners and suppliers) require to deliver the service for which the deposit was paid (for example, for a flight which requires passport information), you may not be entitled to a refund for that service. Please contact us if you have any questions about providing or not providing Personal Information when booking or otherwise dealing with Sea Heritage SARL.
How do we collect this information and obtain your consent? We collect information from customers during the booking (or option) process, or during the inquiry process where required, via our website (booking form via e-mail or telephone), using medical forms filled out by you or your authorized representative, through on-line evaluations submitted by you, via on-line or other entry ballot for any contests, competitions, or sweepstakes, using brochure or other similar request forms. This information is provided by you or on your behalf by someone you have authorized to make or inquire about a booking. We obtain consent by: written permission via mail, email or fax, or online booking form or verbal permission, third party consent (i.e. from your travel agent, or the passenger booking on your behalf to whom you have provided your personal information for such purpose).
How is your Personal Information Protected? The security and integrity of your Personal Information is important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to: authorized employees, of Sea Heritage SARL, and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as the airlines, transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through Sea Heritage SARL or that we arrange on your behalf). We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.
With whom do we share your personal information? Third Party Partners and Suppliers:
Sea Heritage SARL will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, and credit card processing entities etc., all of which may be located outside of your country of residence and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested. These partners and suppliers are located all over the world – you can reasonably expect your personal information to be shared with organizations we work with in the countries you are travelling to, and in some cases, to the country of the head office of such third party partner supplier.
Can I access my information and whom do I contact? Additionally, upon request in writing to the details below, you may request access to, or the right to view or correct, your personal information, subject to certain limitations. If you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, and amend or to delete any information, please contact us in writing at the following address, specifying in detail your request (whether to access, amend or delete):
Attn: Privacy Officer Isabelle Botté
Sea Heritage SARL
C/O Giuseppe Alfieri
Chemin de la chenalette, 36 1197 Prangins, Switzerland
Subject to legal restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfil our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you, with the product or service.
Sea Heritage SARLl retains passenger personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. Sea Heriatge SARL deletes or otherwise destroys passenger personal information after a reasonable period of time. On occasion, you may have to provide your personal information to us again where it has been so deleted.
Complaints If you have any complaints about Sea Heritage SARL collection, use, disclosure, or dealing with your Personal Information, if you believe that Sea Heritage SARL is in violation of or have any questions about Sea Heritage SARL compliance with applicable privacy legislation in relation to your Personal Information, please send a written letter or an e-mail to Sea Heritage SARL Privacy Officer at email@example.com or at the postal address in the section above, with the subject “Privacy Complaint”.
Website Policies and Cookies: What is a Cookie?
A cookie is a small text file containing a unique identification number that a website sends to your computer’s web browser. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.
Terms & Conditions
We thank you for planning your next adventure with Sea Heritage. Give yourself peace of mind by buying the proper insurance for your trip. Our packages themselves do not come with any travel insurance (for cancellations, repatriation assistance, luggage, etc.). Normally the insurance provided by your credit card won’t cover everything, and may not provide you with sufficient health coverage, protect you fully against cancellations, or cover luggage lost outside transport. We are committed to ensuring that you receive the best insurance for your travel needs. Don’t hesitate to contact us to find out more about our different offers.